Shipping policy

Processing & Shipping Time
All orders are processed and shipped within 4–6 business days after payment confirmation. Business days refer to Monday to Friday, excluding weekends and official public holidays. The 4–6 business day processing period only covers order verification, product inspection, packaging, and outbound shipment arrangement, and does not include the actual transit time for final delivery.
Order Processing Rules
Orders placed on weekends, public holidays, or outside regular working hours will be processed starting from the next valid business day. We strictly inspect all products before shipment to ensure items are intact, well-packaged, and in good condition. To guarantee order accuracy, we do not support order modification, address changes, or item replacement once the order enters the processing stage.
Shipping & Delivery Information
Once your order is successfully shipped, you will receive an official shipping confirmation email containing a unique tracking number and a tracking link. Tracking information may take 24–48 hours to update and display full logistics details due to carrier system delays. Please check your email inbox and spam folder regularly for shipping notifications.
Shipping Exclusions & Special Notes
We strive to ensure stable and timely order shipment. However, delayed shipment may occur due to uncontrollable factors, including extreme weather conditions, logistics system failures, peak shipping seasons, customs inspection delays, and force majeure events. We will actively monitor abnormal orders and notify customers of relevant updates in a timely manner.
Contact Information
Trade Name: ChicCarry
Phone Number: 15734621470
Email: support@chicstow.com
Physical Address: 14300 E Marina Dr, Apt 501, Aurora CO 80014, United States